14 Day No-Sweat Free Returns Policy

At Chivers Sports we stive to make things easier for our customers. One of the major concerns when buying shoes online is will they fit? Can I try before I buy? The best way to ensure your running shoes will fit is to ask one of Chivers Sports trained staff to take you through the proccess of a specialist fitting. If your buying online, we offer a 14 day returns policy were you can return your purchase for exchange or a full refund. Making sure shoes have not been worn outside and are complete in original packaging is essential. Free returns are available by returning your purchase back to our shop in Carlisle.

Return In Store

You may return your chiverssports.co.uk purchase FREE of charge at our retail store within 14 days of purchase. The original form of payment and invoice are required for the store to process your return at the full purchase price. If the receipt is not available, an in store credit will be issued at the current product price.


We will process your return within 7-10 business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.